We ship every order from warehouses inside the United States.
Processing and delivery
Orders are processed within 1–2 business days. Delivery normally takes 4–7 business days after that, depending on where you are.
You will get a shipping confirmation email with tracking as soon as your order leaves the warehouse. Please double-check your address at checkout — we can't redirect a package once it has shipped.
Shipping cost
- Free standard shipping on orders of $75 or more
- Standard shipping: $8 on orders under $75
- Express shipping: $15
Something wrong?
If your order is delayed, or you haven't received tracking within 3 business days, email us at charlotte.shop@charlottepaws.us and we'll look into it right away.