Terms of service

Terms of Service

Welcome to Charlotte Paws. These Terms of Service ("Terms") govern your use of charlottepaws.us (the "Site") and any purchase you make from us. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. About us

The Site is operated by Charlotte Paws, based in Florida, United States ("we," "us," "our"). The Site is hosted on Shopify.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. You agree to provide accurate and complete information when you check out.

3. Products and descriptions

We try to display products, colors, and sizes as accurately as possible, but your screen may show colors slightly differently, and minor variations can occur. Products are intended for use as described; always supervise your pet when using new products. We may limit quantities, discontinue products, or change product information at any time.

4. Prices and payment

All prices are in U.S. dollars and may change without notice. Applicable taxes and shipping are calculated at checkout. We reserve the right to refuse or cancel any order, including orders with pricing errors or suspected fraud. If we cancel an order after you have been charged, we will refund the full amount.

5. Discount codes

Discount codes are subject to the conditions stated when they are offered, cannot be exchanged for cash, and may be modified or discontinued at any time. Only one discount code may be used per order unless stated otherwise.

6. Shipping, returns and refunds

Shipping is governed by our Shipping Policy, and returns and refunds by our Refund Policy, both of which are part of these Terms.

7. Accounts

If you create an account, you are responsible for keeping your login details secure and for activity under your account.

8. Intellectual property

All content on the Site, including text, photos, graphics, and logos, belongs to Charlotte Paws or its licensors and may not be copied or used without our written permission.

9. Prohibited uses

You may not use the Site for any unlawful purpose, to interfere with its operation, to submit false information, or to violate the rights of others.

10. Reviews and comments

If you send us reviews, photos, or comments, you grant us permission to use them in connection with the Site and our marketing. You confirm that your content is truthful and does not violate anyone's rights.

11. Disclaimer

The Site and products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability and fitness for a particular purpose.

12. Limitation of liability

To the fullest extent permitted by law, Charlotte Paws will not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products. Our total liability for any claim related to an order will not exceed the amount you paid for that order.